Delivery Policy
Customer Pick-up/Drop-off Policy for Bounce House NZ (BHNZ)
Effective Date: 10 September 2025
1. Reservation and Confirmation: Customers are required to make reservations for pick-up and drop-off of all inflatable castle rentals. Reservations can be made through our website or by contacting our customer service on:
admin@bouncehousenz.co.nz
021 500260
2. Pick-up and Drop-off Times: Customers must adhere to the agreed-upon pick-up and drop-off times specified in their reservation. Late returns may incur additional charges.
3. Inspection and Responsibility: Customers are required to inspect the inflatable for any damages upon inflation and again after deflation. Customers must note any damages on the provided inspection report and notify Bounce House NZ staff immediately.
4. Transportation: Customers are responsible for the safe transportation of the inflatable to and from the designated location. Proper securing measures must be taken to ensure the inflatable is not damaged during transit.
5. Set-up and Take-down: Customers are responsible for the proper set-up and take-down of the inflatable. Instructions will be provided, and customers must follow them to ensure the safety of users and the integrity of the equipment.
6. Cleaning and Care: Customers are expected to return the inflatable in the same clean and well-maintained condition as received. Additional cleaning fees may apply if the equipment is returned excessively dirty.
7. Security Deposit: A $100 security deposit is required at the time of reservation. The deposit will be refunded upon the satisfactory return of the inflatable, minus any applicable fees for damages or violations of this policy.
8. Cancellation Policy: Customers must provide a minimum of 2 days notice for any cancellations. Cancellation fees may apply.
Bounce House Staff Drop-off/Pick-up Policy
Effective Date: 10 September 2025
1. Schedule and Coordination: Bounce House NZ staff will follow a predetermined schedule for drop-off and pick-up of equipment. Coordination with customers will be maintained to ensure a smooth process.
2. Inspection and Documentation: Upon drop-off and pick-up, Bounce House NZ staff will conduct a thorough inspection of the equipment. Any damages or issues will be documented and reported to the customer. Customers are encouraged to note any damages on the provided inspection report and notify Bounce House NZ staff immediately.
3. Customer Interaction: Bounce House NZ staff will interact professionally with customers during drop-off and pick-up. They will provide clear instructions on the use, set-up, and take-down of the inflatable.
4. Equipment Integrity: Bounce House NZ staff will ensure the integrity of the equipment during both drop-off and pick-up. Any concerns about safety or equipment functionality will be communicated to the customer.
5. Communication and Reporting: Bounce House NZ staff will maintain open communication with the customer and promptly report any discrepancies, damages, or issues to the management.
6. Timeliness: Bounce House NZ staff will adhere to the agreed-upon schedule for drop-off and pick-up, minimizing any inconvenience to the customer.
7. Emergency Response: In the event of an emergency or unexpected issue,Bounce House NZ staff will follow established protocols to address the situation promptly and professionally.
8. Vehicle and Equipment Maintenance: Bounce House NZ staff will ensure that the delivery vehicle and equipment are well-maintained and comply with safety standards.